![]() While many customers enjoyed being served by the computer-run waitress, the cost of deploying Pattys to all the chain’s 120-plus restaurants would ultimately be too high for relatively marginal value, Mr. Nearly a year later, Patty is no longer rolling around BurgerFi’s floors. ![]() “Leveraging technology is a key factor in delivering guest and employee happiness,”Ĭhief technology officer at the company, said as he announced the new server. ![]() Patty was introduced in testing mode in Jupiter, Fla., last December. Upfront Costs, Uncertain ReturnsĬonsider the tale of Patty, a robot waiter at fast-casual chain Others have ground to a halt, sending companies back to technology that is less sci-fi, but can be deployed more quickly and cost-effectively. Some of those efforts have been successful, at least partly. ![]() Companies have entertained hopes that the growing variety of robots could help them not only weather the worker shortage, but speed up labor-intensive tasks, improve customer service by reducing the number of things the human workers have to do, and as an added bonus, position their brands as innovative and forward-leaning.
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